All accounts with Mt. Pleasant city will be required to fill out a Utility Service Application We also require a deposit or an approved co-signer before utilities will be connected, reconnected or transferred.
Applications can be emailed, faxed or brought into City Hall.
The Account Deposit Policy shall be as follows:
(a) $200 for structures heated by means other than electricity.
(b) $350.00 for structures heated by electricity.
(c) For Commercial meter customers, the deposit will be equal to two (2) months, or the anticipated two (2) months, worth of electric bills. However, the minimum deposit will be at least $500.00.
(d) If the account is kept current for 2 years, the deposit is refundable or can be applied back to the utility account.
(e) In the event, a utility deposit has been returned and utilities are disconnected for non-payment, the said deposit, in addition to all other payments as provided herein, must be reinstated before utilities will be reconnected. The deposit can once again be returned after an additional 24 consecutive months during which an account’s utility bill does not become delinquent.
(f) Accounts which lawfully exist as of February 1, 1992, shall not be required to pay any additional deposit as stated herein provided such account is not disconnected for the nonpayment of utility bills, however, if such a disconnection occurs, the account will be subject to the provisions of paragraph.
(g). Co-signer Agreement Policy shall be as follows: (a) Co-signer must have an active utility account with Mt. Pleasant City that has been current for 24 consecutive months. (b) Co-signer must personally appear to sign the agreement or co-signer agreement must be notarized. (c) Co-signer is financially responsible for the full amount of utility account left unpaid by the applicant 30 days following disconnection or termination of the account.
Deposits can be made by cash, check, money order or credit card. All cards excluding American Express will be accepted.
(a) A utility account is billed by the 5th of each month. The utility account is due on the last day of the month. A utility account is considered delinquent five (5) days after the due date as noticed on the utility bill. A 3% per month penalty will be added to all utility bills not paid within the specified period of time.
(b) A utility account not paid by the 5th of each month will become delinquent and a Final Notice Before Shut Off will be mailed. Shut Off day will be on the 20th of each month and will be stated on the notice. If any of the due dates fall on a weekend of holiday, the due date will be the next business day.
After utilities have been disconnected for non-payment of a utility bill, services will only be reconnected under the following conditions:
(a) All past due amounts plus the applicable penalty must be paid.
(b) A deposit must be paid.
(c) A re-connection fee in the amount of $50 must be paid.
(d) Payments and re-connections are to be done during regular business hours.
(e) No funds will be accepted nor will the utilities be reconnected after 5:00 p.m.